Team-M8tes Privacy Policy Effective Date: April 25, 2026 This Privacy Policy explains how SNG LABS LLC, doing business as Team-M8tes, collects, uses, shares, stores, and protects information when you use Team-M8tes. This applies to our website, mobile application, platform, profiles, matching features, messaging features, subscription features, community features, communications, and related services. In this Privacy Policy, “Team-M8tes,” “SNG LABS,” “we,” “us,” and “our” refer to SNG LABS LLC. “You” and “your” refer to the person accessing or using Team-M8tes. By accessing or using Team-M8tes, creating an account, submitting information, selecting teams, uploading photos, subscribing, sending messages, or otherwise using the service, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy should be read together with our Terms of Use, Acceptable Use Policy, Cookie Policy, Disclaimer, Safety Guidelines, and any other policies we make available. 1. Information We Collect We collect information you provide directly, information created through your use of Team-M8tes, and information from certain third-party service providers. 2. Account Information When you create an account, we may collect: • Email address. • Password or authentication credentials. • Account ID or user ID. • Account creation date. • Login and session information. • Account status, such as active, suspended, deactivated, trialing, or subscribed. • Email verification information. • Password reset information. • Support and administrative records related to your account. We use this information to create your account, authenticate you, secure your account, provide support, and operate Team-M8tes. 3. Profile Information When you build or update your Team-M8tes profile, we may collect information such as: • Display name. • Age. • City or location label. • Gender. • Interested-in selections or dating preferences. • Photos. • Bio or profile prompts. • Height, education, occupation, kids, pets, or similar profile fields if provided. • Favorite sports movie. • Walk-up song. • Favorite players. • Postseason destination. • Game-day preferences, including tailgating, concessions, watch style, or similar selections. • Profile settings and preferences. Some of this information may be visible to other users as part of your profile, sports card, discovery card, match view, or messaging experience. You should not include information in your profile that you do not want other users to see. 4. Team Selections and Fandom Information Team-M8tes is built around sports fandom and team-based matching. We may collect and process information related to: • Selected teams. • Locked team selections. • Subscription tier and team-slot limits. • Team-related preferences. • Sports, leagues, and team overlap with other users. • Fan identity signals. • Team-based matching and discovery information. Selected teams may be visible to other users. They may also affect matching, discovery, filters, recommendations, profile visibility, and other platform features. Because Team-M8tes uses locked fandom choices as part of its trust and identity system, we may retain team-selection records as needed for account integrity, moderation, fraud prevention, support, and platform enforcement. 5. Photos and User Content We may collect content you submit, upload, send, or display through Team-M8tes, including: • Profile photos. • Profile text. • Prompts and responses. • Messages. • Likes, passes, matches, reactions, and other interactions. • Reports, blocks, support requests, and feedback. • Other materials you choose to provide. You should not upload content that you do not have the right to use or that violates our Terms of Use, Acceptable Use Policy, Safety Guidelines, or applicable law. 6. Messages and Communications If Team-M8tes includes messaging, chat, reactions, or similar communication features, we may collect and process: • Message content. • Sender and recipient information. • Timestamps. • Match or conversation identifiers. • Reactions or interaction signals. • Reports or moderation information related to messages. Messages are intended to be private between the users involved, but they are not guaranteed to be confidential from Team-M8tes. We may access, review, preserve, or disclose messages when reasonably necessary for: • Safety. • Moderation. • User reports. • Support. • Legal compliance. • Abuse prevention. • Fraud prevention. • Service operation. • Enforcement of our Terms and policies. 7. Location, City, and Future Geolocation Team-M8tes may collect a city or location label you provide during onboarding, profile setup, or account use. We may use this information to support: • Matching. • Discovery. • Filters. • City-based context. • Regional relevance. • Safety and fraud prevention. • Account integrity. • User experience improvements. Team-M8tes may also offer geolocation, distance-based discovery, radius filters, event-based matching, or related features in the future. If geolocation is enabled, we may collect approximate location information from your device, browser, or app permissions. This may include latitude, longitude, or other location signals. We do not intend to display your precise coordinates to other users. We may display approximate information, such as your city, general area, or approximate distance from another user, depending on your settings and available features. You can control device or browser location permissions through your device, browser, or app settings. If you disable location permissions, some features may not work properly. 8. Subscription, Trial, and Billing Information If you subscribe, start a free trial, upgrade, downgrade, receive promotional access, or make a payment, we may collect or receive information such as: • Subscription tier. • Trial start and end dates. • Subscription status. • Payment status. • Stripe customer ID or subscription ID. • Billing portal or checkout status. • Transaction metadata. • Promotional access status. • Complimentary, influencer, family, beta, or admin-granted access status. Payments may be processed by third-party payment providers such as Stripe. Team-M8tes does not store full credit card numbers on its own servers. Payment processors may collect and process payment details according to their own terms and privacy policies. 9. Device, Usage, and Log Information When you use Team-M8tes, we may automatically collect technical and usage information, such as: • IP address. • Browser type and version. • Device type. • Operating system. • Referring pages. • Pages or screens viewed. • Dates and times of access. • Session information. • Approximate location derived from IP address. • Time zone. • Error logs. • Performance and diagnostic data. • Feature usage. • Security and fraud-prevention signals. This information helps us operate, secure, troubleshoot, analyze, and improve Team-M8tes. 10. Cookies and Similar Technologies We may use cookies, local storage, session storage, pixels, analytics tools, and similar technologies to: • Keep you signed in. • Remember preferences. • Operate core features. • Understand usage. • Measure performance. • Secure Team-M8tes. • Support analytics. • Support marketing features, where applicable. For more information, please see our Cookie Policy. 11. Information From Third Parties We may receive information from third parties when needed to operate Team-M8tes, including: • Payment and subscription information from Stripe or another payment processor. • Email delivery or engagement information from email service providers. • Hosting, database, storage, or logging information from infrastructure providers. • Analytics information from analytics providers. • Information submitted by users through reports, blocks, support requests, or moderation tools. • Information required for legal, fraud-prevention, safety, or security purposes. We do not currently intend to purchase broad personal profiles from data brokers. If that changes materially, we will update this Privacy Policy. 12. How We Use Information We use information to provide, operate, maintain, secure, and improve Team-M8tes. We may use information to: • Create and manage accounts. • Authenticate users. • Provide onboarding. • Build and display user profiles. • Support team selection and locked fandom features. • Provide matching, discovery, browsing, filtering, and recommendations. • Display city, team, profile, and compatibility information. • Enable likes, passes, matches, messages, reactions, and other interactions. • Process subscriptions, trials, billing, upgrades, downgrades, and account access. • Send transactional emails, support emails, account alerts, password resets, admin alerts, and product updates. • Send marketing, reactivation, onboarding, trial, subscription, and promotional communications, subject to applicable law and your preferences. • Respond to support requests. • Review reports, blocks, suspicious activity, or policy violations. • Moderate content and enforce our Terms of Use and policies. • Prevent fraud, spam, bots, scraping, abuse, and unauthorized access. • Analyze usage and improve performance, design, features, reliability, and user experience. • Test, debug, and troubleshoot Team-M8tes. • Maintain business records. • Comply with legal obligations. • Protect the rights, safety, and security of users, Team-M8tes, SNG LABS, and others. 13. How Matching and Discovery Use Information Team-M8tes may use profile information, team selections, city or location information, preferences, activity, subscription status, and interaction history to support matching and discovery. For example, we may use information to: • Show users who share selected teams. • Apply mutual preference filters. • Apply distance, city, or regional filters if available. • Prioritize or limit discovery based on subscription status, account status, locked teams, or platform rules. • Prevent users from seeing blocked or previously passed profiles. • Support reporting, moderation, safety, or fraud-prevention decisions. We do not guarantee that matching, discovery, or recommendation features will result in matches, messages, dates, relationships, compatibility, or any specific outcome. 14. How We Share Information We may share information in the ways described below. 15. Information Shared With Other Users Information you include in your profile may be visible to other users, including: • Display name. • Age. • City or approximate location. • Selected teams. • Photos. • Bio or prompts. • Game-day preferences. • Profile answers. • Match or interaction context. • Other information you choose to make visible. Messages and interactions may be visible to the users involved in those communications. Do not include information in your profile or messages that you do not want other users to see. 16. Information Shared With Service Providers We may share information with service providers that help us operate Team-M8tes, including: • Hosting and deployment providers. • Database providers. • File and photo storage providers. • Payment processors. • Email service providers. • Analytics providers. • Customer support tools. • Security, monitoring, fraud-prevention, or logging providers. • Legal, accounting, and professional advisors. These providers are authorized to use information only as needed to provide services to us or comply with legal obligations. Current or expected providers may include services such as Stripe for payments, Resend or similar providers for email delivery, Vercel for hosting and deployment, Neon/PostgreSQL for database infrastructure, and storage providers for uploaded photos or files. 17. Information Shared for Safety, Moderation, and Legal Reasons We may access, preserve, or disclose information if we believe it is reasonably necessary to: • Comply with law, regulation, subpoena, court order, or legal process. • Enforce our Terms of Use or policies. • Investigate fraud, spam, bots, harassment, abuse, security issues, or harmful activity. • Protect the safety, rights, property, or security of users, Team-M8tes, SNG LABS, or others. • Respond to user reports, law enforcement requests, or legal claims. • Prevent harm or illegal activity. 18. Business Transfers If SNG LABS or Team-M8tes is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, information may be transferred as part of that transaction, subject to applicable law. 19. Aggregated or De-Identified Information We may use or share aggregated, anonymized, or de-identified information that does not reasonably identify you. This information may be used for analytics, research, reporting, product improvement, business planning, marketing, investor discussions, or operational purposes. 20. We Do Not Sell Your Personal Information We do not sell your personal information for money. We do not sell your private messages, profile photos, dating preferences, or locked team selections to advertisers. If we ever engage in activities that applicable law defines as “selling” or “sharing” personal information, including for cross-context behavioral advertising, we will provide required notices and opt-out rights. 21. Legal Bases for Processing If you are located in a region where legal bases for processing apply, we may process your information based on: • Performance of a contract with you, such as providing Team-M8tes. • Your consent, such as for optional location permissions or certain marketing communications. • Our legitimate interests, such as securing, improving, and operating Team-M8tes. • Compliance with legal obligations. • Protection of vital interests or safety where applicable. • Other legal bases permitted by applicable law. You may withdraw consent where processing is based on consent, subject to legal, safety, or operational limitations. 22. How Long We Keep Information We retain information for as long as reasonably necessary to provide Team-M8tes, maintain your account, comply with legal obligations, resolve disputes, enforce agreements, prevent fraud or abuse, support safety and moderation, maintain business records, and improve the service. Retention periods may vary depending on the type of information and the reason it is collected. For example: • Account information may be retained while your account is active. • Profile information may be retained while your profile exists. • Messages may be retained to support conversations, safety, moderation, and legal obligations. • Subscription and billing records may be retained for accounting, tax, and legal purposes. • Reports, blocks, moderation records, and admin action logs may be retained to protect users and enforce policies. • Incomplete or account-only signups may be retained for a limited period or deactivated, archived, anonymized, or deleted according to our operational practices. • Technical logs may be retained for security, fraud prevention, troubleshooting, analytics, and operational purposes. When information is no longer needed, we may delete, anonymize, or de-identify it. 23. Your Choices and Controls Depending on available features and applicable law, you may be able to: • Access or update your profile information. • Update your city, photos, preferences, or profile fields. • Manage communication preferences. • Unsubscribe from marketing emails. • Manage cookie settings through your browser or device. • Disable location permissions through your device, browser, or app settings. • Cancel or manage subscriptions through the billing tools provided. • Request account deactivation or deletion. • Request access, correction, deletion, portability, or restriction of certain personal information. Transactional or service-related communications may still be sent even if you opt out of marketing communications. These may include account notices, password resets, billing messages, safety notices, legal updates, security alerts, or administrative emails. 24. Account Deletion and Deactivation You may request that we deactivate or delete your account by using available account tools or contacting us. Deleting or deactivating your account may not automatically cancel a paid subscription. You are responsible for canceling subscriptions through the available billing method, payment processor, app store, or subscription management tools. We may retain certain information where necessary or permitted by law, including for: • Legal compliance. • Fraud prevention. • Billing and accounting. • Dispute resolution. • Safety and moderation. • Enforcement of our Terms. • Security investigations. • Backup and disaster recovery. • Protection of users and the service. 25. Cookies, Analytics, and Advertising We may use cookies and similar technologies to operate and improve Team-M8tes. We may use analytics tools to understand how users interact with Team-M8tes, improve performance, identify bugs, measure engagement, and evaluate product decisions. We may use advertising or marketing tools in the future. If we do, we will update this Privacy Policy and, where required, provide notice, consent, or opt-out choices. You can usually manage cookies through your browser settings. Blocking cookies may affect some Team-M8tes features. For more information, please see our Cookie Policy. 26. Email, Notifications, and Communications We may send you emails or other communications related to: • Account creation. • Password reset. • Email verification. • Onboarding. • Subscription, billing, trial, or payment status. • Matches, messages, or activity. • Safety, moderation, or account status. • Product updates. • Support responses. • Promotional or marketing messages. • Reactivation or incomplete onboarding reminders. You may unsubscribe from marketing emails using the unsubscribe link or instructions in those emails. You may not be able to opt out of essential service, security, billing, legal, or administrative communications. If push notifications are offered in the future, you may manage them through your device or browser settings. 27. Security We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet, wireless network, or electronic storage is completely secure. We cannot guarantee absolute security. You are responsible for protecting your login credentials and using a secure device, browser, and network. If you believe your account has been compromised, contact us promptly. 28. Data Breach If we become aware of a security incident involving personal information, we will investigate and take steps we believe are appropriate under the circumstances. Where required by law, we will notify affected users, regulators, or other parties. 29. Children and Minors Team-M8tes is intended only for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If we learn that a person under 18 has provided personal information, we may delete the information and deactivate the account. If you believe a minor has provided information to Team-M8tes, contact us at the email address below. 30. International Users and Data Transfers Team-M8tes is operated from the United States. If you access Team-M8tes from outside the United States, your information may be processed, stored, and transferred in the United States or other countries where our service providers operate. Data protection laws in those locations may differ from the laws in your jurisdiction. By using Team-M8tes, you understand that your information may be processed in the United States and other locations as described in this Privacy Policy. 31. Regional Privacy Rights Depending on where you live, you may have rights under applicable privacy laws. These rights may include the right to: • Access personal information we hold about you. • Request correction of inaccurate information. • Request deletion of certain information. • Request restriction or objection to certain processing. • Request portability of certain information. • Withdraw consent where processing is based on consent. • Opt out of certain marketing or targeted advertising practices. • Limit certain uses of sensitive personal information where applicable. • Appeal a denied privacy request where applicable. • Complain to a privacy regulator. These rights may be limited by law, verification requirements, safety concerns, legal obligations, or exceptions that allow us to retain or process certain information. To exercise privacy rights, contact us using the information below. We may need to verify your identity before responding. If an authorized agent submits a request on your behalf, we may require proof of authorization and verification of your identity. 32. California and U.S. State Privacy Notice This section applies where required by California and other U.S. state privacy laws. Depending on how you use Team-M8tes, we may collect the categories of personal information listed below. 33. Categories of Personal Information We May Collect We may collect: • Identifiers, such as email address, account ID, IP address, or device identifiers. • Personal information, such as name, age, city, or billing-related information. • Protected classification information, where you provide it, such as age, gender, or dating preferences. • Commercial information, such as subscription tier, payment status, and transaction records. • Internet or network activity information, such as log data, usage data, device information, and session activity. • Approximate geolocation information, such as city, IP-based location, or future device-based location if enabled. • Audio, electronic, visual, or similar information, such as uploaded photos or profile content. • Inferences, such as matching, discovery, preference, or compatibility signals based on profile information and activity. • Sensitive personal information, where applicable, such as precise geolocation if enabled, account login credentials, or certain profile information you choose to provide. 34. Purposes for Collection We collect and use these categories for the purposes described in this Privacy Policy, including: • Providing Team-M8tes. • Matching and discovery. • Billing and subscription management. • Account management. • Safety and moderation. • Analytics and product improvement. • Security and fraud prevention. • Support. • Legal compliance. 35. Disclosure of Personal Information We may disclose these categories of personal information to: • Service providers. • Payment processors. • Infrastructure providers. • Analytics providers. • Professional advisors. • Legal authorities. • Other users, based on what you choose to share and how the platform works. We disclose information as described in this Privacy Policy. 36. Sale or Sharing of Personal Information We do not sell your personal information for money. We do not knowingly sell or share personal information of users under 18. If we engage in targeted advertising or activities considered “sharing” under applicable privacy laws, we will provide required notices and choices. 37. Sensitive Personal Information We use sensitive personal information only as reasonably necessary to provide Team-M8tes, maintain security, prevent fraud or abuse, comply with law, and as otherwise permitted by applicable law. 38. Third-Party Links and Services Team-M8tes may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices, content, security, or policies of third parties. You should review the privacy policies of any third-party services you use. 39. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we update it, we will revise the effective date above. We may also provide notice by email, in-app message, website notice, or other reasonable means where appropriate. Your continued use of Team-M8tes after the updated Privacy Policy becomes effective means you acknowledge the updated policy. 40. Contact Us Questions, concerns, complaints, or privacy requests can be sent to: SNG LABS LLC Team-M8tes Support frontoffice@team-m8tes.com You may also contact us through any support or account tools provided in Team-M8tes.